PUPPY DOG HOTEL

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Policies

Data and information is provided for informational purposes only, and is not intended for any other commercial or non-commercial purposes. Neither us nor any of our data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon. By accessing our web site, a user agrees not to redistribute the information found therein. We provide customized links to select companies for your convenience only. We do not endorse or recommend the services of any company. The company you select is solely responsible for its services to you, the user. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our services.

Privacy Policy

This privacy policy sets out how Puppy Dog Hotel uses and protects any information that you give Puppy Dog Hotel when you use this website.

Puppy Dog Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Puppy Dog Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th November 2010.

What we collect

We may collect the following information:

• Name
• Contact information including telephone numbers and email address
• Demographic information such as postcode, preferences and interests
• Pet information
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may ONLY pass your details on to Puppy Dog Hotel franchises in order to help you place your pet safely within the Puppy Dog Hotel Network.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• Puppy Dog Hotel does not store or intend to store any credit/debit card numbers or any other financial details.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about our advertisers which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email to info@puppydoghotel.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@puppydoghotel.co.uk. We will promptly correct any information found to be incorrect.

Puppy Dog Hotel is accredited by: Chiltern District Council, Pet Industry Federation, Several veterinary Practices across The Home Counties and London, Chiltern Chamber and Buckinghamshire Business First.

General Data Protection Regulation (GDPR)  Policy

General Data Protection Regulation (GDPR) is being enforced across Europe on 25th May 2018 and affects all European people (even after our European departure this will still apply!). Due to this we have set out a policy detailing how, why and when we will use your personal information. Please see below for more information.

This means that we are unable to contact you about available dates, confirmation letters, payment reminders/receipts, special offers, events, latest news, vaccination reminders, pictures/videos or birthday and Christmas cards and gifts unless you have previously asked us a specific question regarding the above, we have to seek consent from you to do this. We will keep a record of when and what you have given consent to.

How we store and how long we keep your data/information:

Puppy Dog Hotel will keep your data/information in accordance to the terms set out by Chiltern District Council.

What data we collect and use:

 Puppy Dog Hotel collects data/information in accordance to the terms of our license governed by Chiltern District Council, Insurance and HMRC. We collect information on your dog/pet and your personal information; name, address, e-mail, telephone numbers and family member’s names as well as third party and vets details

 Puppy Dog Hotel NEVER keeps any payment information for any clients.  

Why we need personal data:

 As we are fully licensed by Chiltern District Council, insured and are regulated by HMRC we are required by law to collect and store data/information on both your dog/pet, on you and any third parties.

 Puppy Dog Hotel will NEVER pass your personal information to any third parties, unless in the event of Vital Interest in your dog/puppy or pets life (e.g Vets) or in accordance to licencing legislation from Chiltern District Council, insurance in the event of a claim and HMRC.

 Puppy Dog Hotel is governed by the Licencing of Chiltern District Council and a requirement of this is to have a third party contact and vet details in the event of emergency. By accepting these terms you are confirming that you have consent from these third parties to pass their personal information on to us, for us to hold ‘on file’ (see above) for when we may use this.  

 Puppy Dog Hotel aims to offer a prestigious service and to enable us to continue this service we require your consent to enable us to contact you after the 25th May 2018 with regard to dates, special offers, events, pictures/videos or birthday and Christmas cards and gifts.

How we will contact you:

 We may contact you through various mediums; post, e-mail, in person, telephone calls or messages and social media.

If you wish to opt out in the future, please contact us using the e-mail below detailing your name and address. Please note after opting out you will not receive any correspondence from us; however some data/information we are required by law to keep in accordance with Chiltern District Councils terms of licence, Insurance and HMRC.

To opt out please e-mail enquiry@puppydoghotel.co.uk detailing your name and address.